Toasts Not Appearing

Why are my social proof toasts not showing?

If your Ultimate Social Proof toast notifications aren't appearing on your store, follow these troubleshooting steps to identify and resolve the issue.

Troubleshooting Steps

1. Verify the App Embed is Enabled

The most common reason toasts don't appear is that the app embed hasn't been activated in your theme.

  1. Go to Online Store > Themes in your Shopify admin
  2. Click Customize on your active theme
  3. Click App embeds in the left sidebar (look for the puzzle piece icon)
  4. Find USP Toasts and toggle it ON
  5. Click Save in the top right corner

2. Confirm Your Theme Supports App Blocks

Ultimate Social Proof requires an Online Store 2.0 compatible theme. Most themes created after 2021 support this, but older or heavily customized themes may not.

To check if your theme is compatible:

  1. Go to Online Store > Themes
  2. Click the three dots next to your theme and select Edit code
  3. Look for a folder called blocks or files ending in .json in the templates folder

If your theme doesn't support app blocks, you may need to upgrade to a newer theme or contact your theme developer for assistance.

3. Check That Content Sources Are Enabled

Toasts need content to display. In the theme editor, make sure at least one content source is enabled:

  1. Go to Online Store > Themes > Customize
  2. Click App embeds and select USP Toasts
  3. Under Sources (Autopilot), verify that at least one option is checked:
    • Recent purchases - Shows recent order notifications
    • Recent reviews - Displays customer review highlights
    • Live visitors - Shows real-time visitor activity
    • Store stat fallback - Displays social proof like "Trusted by 2,300+ Customers"

4. Verify You Have Recent Orders

If you're relying on purchase notifications, you need orders within your configured time window.

  1. Check the Use events from the last (hours) setting in the USP Toasts configuration
  2. The default is 48 hours - if you haven't had orders in this period, purchase toasts won't appear
  3. Consider enabling Store stat fallback to show social proof even during slow periods

5. Check if the Session Cap Has Been Reached

To avoid overwhelming visitors, Ultimate Social Proof limits how many toasts are shown per session:

  • Free and Basic plans: 1 toast per visitor session
  • Pro plan: Up to 12 toasts per session (configurable)

If you've already seen a toast during your browsing session, you won't see more until the session resets (after about 6 hours of inactivity).

To test: Open your store in an incognito/private browsing window. This creates a fresh session without any previous toast views.

6. Test in Incognito/Private Browsing Mode

Browser extensions, cached data, or previous sessions can interfere with toast display. Testing in a private window helps isolate the issue:

  • Chrome: Press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
  • Firefox: Press Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
  • Safari: Press Cmd+Shift+N

Navigate to your store and wait 10-15 seconds for a toast to appear.

7. Check the Browser Console for JavaScript Errors

If none of the above steps resolve the issue, check for JavaScript errors that might be blocking the toast script:

  1. Open your store in a browser
  2. Right-click anywhere on the page and select Inspect (or press F12)
  3. Click the Console tab
  4. Look for any red error messages, particularly ones mentioning:
    • usp-toast
    • USPToast
    • ultimatesocialproof.com

If you see errors related to Ultimate Social Proof, please contact our support team with a screenshot of the console messages.

8. Check for Conflicting Apps or Scripts

Other apps or custom scripts on your store might conflict with Ultimate Social Proof. Common culprits include:

  • Other popup or notification apps
  • JavaScript optimization apps that defer or modify scripts
  • Custom theme modifications

Try temporarily disabling other apps to see if toasts start appearing.

Still Having Issues?

If you've followed all these steps and toasts still aren't appearing, please contact our support team. Include:

  • Your store URL
  • A screenshot of your USP Toasts settings in the theme editor
  • Any console errors you've found
  • Whether the issue occurs in incognito mode
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.